Please contact us if you have a problem.
Below are some of our policies.
If you need to return an item that
you have ordered, please email us first to let us know what the problem is.
If the item is defective or you received the wrong item, email us and we
will do our best to resolve the issue. If there is an error in your
order, we will resolve it at our cost, either with a refund or by shipping
you the correct item.
If you purchased an item that was
broken in shipment, please keep broken container/box/etc and contact us
immediately. We will file an insurance claim and either refund you or
re-ship your order. Sometimes UPS wants to see the damaged items and
will require that you keep the broken item for about a week after claim is
Customer error problems such as not
reading description, ordering the wrong item, or simply a matter of taste
difference can be resolved but customer is responible for all shipping costs
Returns of spoiled foods due to
customer error will not be accepted. Opened peanut flour, raw peanuts,
etc must be kept in proper cold storage.
Any item being shipped back to us
must be insured.