Return Policies

 

Please contact us if you have a problem. Below are some of our policies.

  • If you need to return an item that you have ordered, please email us first to let us know what the problem is.  If the item is defective or you received the wrong item, email us and we will do our best to resolve the issue.  If there is an error in your order, we will resolve it at our cost, either with a refund or by shipping you the correct item.

  • If you purchased an item that was broken in shipment, please keep broken container/box/etc and contact us immediately. We will file an insurance claim and either refund you or re-ship your order.  Sometimes UPS wants to see the damaged items and will require that you keep the broken item for about a week after claim is filed.

  • Customer error problems such as not reading description, ordering the wrong item, or simply a matter of taste difference can be resolved but customer is responible for all shipping costs involved.

  • Returns of spoiled foods due to customer error will not be accepted.  Opened peanut flour, raw peanuts, etc must be kept in proper cold storage.

  • Any item being shipped back to us must be insured.